DURING PING TRANSMIT FAILED , GENERAL FAILURE - REASONS AND SOLUTIONS

TROUBLESHOOTING STEPS --

This is the output I received when I ping to any IP address. 

C:\Users\Shekhar>ping 172.0.0.21 

Pinging 172.0.0.21 with 32 bytes of data: 
PING: transmit failed. General failure. 
PING: transmit failed. General failure. 
PING: transmit failed. General failure. 
PING: transmit failed. General failure. 

Ping statistics for 172.0.0.21: 
   Packets: Sent = 4, Received = 0, Lost = 4 (100% loss) 

Major possible reasons for the error message  

PING: Transmit failed. General Failure are: 


Misconfigured Firewall
Outdated Network drivers or firmware
DNS and other socket issues
Other software or hardware errors


We can resolve it by following the steps provided below.

Power Cycle the entire network :
To know more about this step go to the link below.

Power cycle is a miraculous cure for many home networking issues. Power Cycling is the process of turning off and turning on networking devices (Say Wireless Router or Modem ) in a systematic order. Sounds simple but very effective in troubleshooting networking issues. Power Cycle is a recommended process after configuring a modem or router. In this article we can check how to power cycle specific networking devices like modem, router, Access Point etc and an entire Local network.


How to Power cycle Modem or Router

How to Power Cycle Entire Computer Network 




Command Prompt troubleshooting :

Use the following command prompt commands to solve the issue. 


ipconfig/release 

ipconfig/renew 

ipconfig /flushdns 

netsh int ip reset c:\tcp.txt 

netsh winsock reset

Type each commands on command prompt and press enter. After completing every commands reboot your computer.




Disable Firewall (other security programs ) and check for the issue: Sometimes you may get this error message "PING: Transmit failed. General Failure" when firewall stops packets.


Perform System Restore to last known good configuration


Update the adapter driver: Update the adapter driver from Device Manager




Update the modem and router (if any) firmware

Just like this guide for "Ping: Transmit failed. General Failure" error message, we have a troubleshooting guide for some other important Internet connectivity error messages. They are:


Error 718: The Connection was Terminated because the Remote Computer did not Respond in a timely manner





Above error message says about a state where the entire connection is terminated. However, if the modem fails to get a connection with remove host you will receive following error message.


Error 777 :The Connection Attempt failed due to Remote Computer Out of Order